Add Service Request - Employee:
Use the Service Request button to quickly add a Service Order for an existing customer (Employee > Service Request).
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Click Service Request.
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Input search criteria and hit ‘Click Here’ to Search. For example, check Last/Co. Name, input the customer's last name, and then use the Click Here to Search button.
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Highlight a customer. The customer's information appears at the top of the screen.
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Click Select Customer.
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Fill out the necessary Service Order information.
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Click Save New Order.