Step by Step:
What do you do if you submit an RGA to a vendor and they issue a refund to your credit card? There is no feature that allows you to receive a credit card refund from a vendor against an RGA, but here is a workaround:
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Create an AP bill coded to the credit card liability GL
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Go to Administration > Accounting > Accounts Payable > Enter Bill.
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In the Profile tab select vendor, enter invoice number (one you make up is fine) and enter the amount of the refund.
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Click Apply Accounts.
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Select the liability account associated with the credit card.
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Click Save.
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This credits you AP GL and debits your credit card liability GL.
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Create a debit memo to wash out the Credit posting to your AP GL.
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Go to Administration > Accounting > Accounts Payable > Add Debit Memo.
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Select appropriate vendor.
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Enter memo number (one you make up is fine).
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Make sure the ‘Is for RGA’ box is checked.
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Enter amount of refund.
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Apply RGA to Debit Memo to close it.
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Go to Administration > Accounting > Accounts Payable > Pay Bills.
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Pay bill created in Step 1 with Debit Memo.