Customer Refund - Sales/Service Order Not Created Yet (Unapplied Payment)

Customer Refund - Sales/Service Order Not Created Yet (Unapplied Payment)
Follow the steps below if a customer makes a payment before the sales or service order has been created, changes their mind a couple of days later and now wants a refund. This is called an Unapplied Payment.

1. Go to the Customer Profile.
2. Select Credit Memos from the profile menu.
3. Look to see if there is an Open Credit Memo in the amount of the requested refund. It will have a memo number similar to this example: CRM0002998
4. If there is a credit memo in the amount of the requested refund simply click on the credit memo to highlight it.
5. Click on the Options button.
6. Select Refund Memo and this will create a refund based on the selected refund payment method and close the credit memo.