1. Legacy
  2. Troubleshooting

How Do I Enter a Customer Country Without Choosing a State?

Issue:

The State field is required when entering a customer address, so what do you do if the country has no states - for example, the Cayman Islands?
 

Resolution:

  1. Go to Administration > System > Evosus Defaults > System Parameters > Default Country and in the value field enter “KY” for the Cayman Islands. Click out of that value field in System Parameters to save that change.

  2. Close this screen and then exit Evosus and re-open Evosus to reset the country codes.

  3. If you have this customer already entered then go to the contact information and edit the Country field.

  4. If you have not entered the customer in yet you will need to select the Cayman Islands as the country, put all other information in as needed. 

  5. Remember to go back into the System Parameters as explained in Step 1 and reset the country code back to the US then exit Evosus and re-open Evosus.


Important Note: Whenever you make a change to the parameters you must exit and re-open to have those changes take effect.