Logging Off A Terminal Services Session

Issue:

Connecting into a company’s server via Terminal Services requires a license. The server holds the licenses purchased by the company. When all of the company’s licenses are in use, the next person to try and login will be rejected. If a person exits a Terminal Services session incorrectly, the server thinks that the person is still logged in and doesn’t release the license to be used by the next person.

Resolution:

1. Click the File button in the top left corner of Evosus and select Exit

2. A confirmation screen will pop up, click Yes

3. Click the Log Off shortcut icon on your desktop. If you do not have a Log Off shortcut on your desktop move to step 4.

4. If there isn't a Log Off shortcut on the desktop, right-click on the Start button/icon, choose Shut Down or Sign Out, and select Sign Out. Alternatively, you can left-click on Start, then right-click on the user icon at the top of the menu and choose Sign Out.

Congratulations! You have successfully logged off and released the license you were using so that a fellow employee can now log in.

Methods of logging off incorrectly include:

Clicking on the X in the top right corner of the screen
Clicking on the X in the top right of the gray bar that appears when you move your cursor to the top of the screen

- If you have logged off using one of the incorrect methods, the server believes you are still connected and the programs that you had running will continue to run. Therefore, the next time you connect you will see everything that was running the last time you were connected (including problems). Contact your System Administrator to correct this issue.

*NOTE: Restarting a computer is usually the first step in trying to resolve a computer problem. In this case, because the licenses are actually held by the server, restarting the workstation will not resolve an issue created by having logged off incorrectly.