Issue: Receipt Printing in Terminal Server session freezes OR receipt takes several minutes to print out.
Resolution:
-
Printing from inside a Microsoft Terminal Services Session has been a challenge ever since Microsoft started doing it - From ANY application.
-
There are known networking issues that can cause printing problems and there are issues specific to Evosus that can cause issues.
-
To combat this, we have a set of printers that we know will work with the Evosus software and network design that works 100% of the time with over a thousand client printers.
Known ways to make Terminal Server Printing more reliable:
-
All TS users connecting over a hardware-to-hardware VPN
-
100% of the organizations printers connected via print server to a network port & installed by IP address on the Terminal Server.
-
No Redirected printers - turn off Local Printer Redirection on the Terminal Server
-
POS Users should have their Star receipt printer set as their default Windows printer \ Don't print Quotes\Invoices\Barcodes
-
Back Office users should have a standard network laser printers (non-multi-function) set as their default printer
-
Barcode printers are finicky and have a long list of Do's & Don'ts - Contact Support@evosus.com for help with Barcode printer setup.
*NOTE: If your tech company wants to explore network or hardware options other than our recommendations, we will be unable to assist in troubleshooting.