Issue:
The Evosus login screen takes a long time to appear and then asks for the SQL Server name, Username, and Password. The correct information is entered and "Successfully Saved" however, the next time Evosus is started it does the same thing.
What causes this issue to occur?
- The Evosus client was originally installed by someone logged into Windows with a username that was NOT Administrator
OR
- An incorrect Server name was entered during the installation at the 'SQL Server Instance' field.
Resolution:
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Log into Windows as Administrator
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Confirm that this workstation is a part of your local Domain or the same workgroup as the Host PC
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Confirm that the Windows Firewall if OFF (all software firewalls are off)
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Go to Program and Features in the Control Panel and uninstall the Evosus software
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Navigate to C:/Program Files(x86) and delete the Evosus folder
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Empty the Recycle Bin
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Restart the workstation
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Install the Evosus client software per the instructions - Logging into Windows as Administrator as step#1
Alternate Resolution:
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Log into Windows as Administrator
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Navigate to C:/Program Files(x86)/Evosus/Evosus Retail
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Right-click on EvosusRetail.exe.config and choose Properties
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Go to the Security Tab
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Add the Domain Users group if it isn't listed
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Edit permissions so that ALL groups have FULL CONTROL permissions
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Click OK to save your changes and OK again
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Restart the workstation