Issue:
What is the best way to correct a serial number that has been linked to the wrong customer's account under Equipment?
Solution:
We recommend to follow the process below for correcting serialized Items that display as belonging to a customer:
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Go to the Customer’s Account > Equipment > Remove the Item details > Un-check the Active Box to inactivate the Equipment from the Customer's Account so it will no longer display. Click OK to save.
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Go to the Item Profile Inventory Tab > Locate Item > Double Click to Open > Serial Numbers > Select the Serial Number >Options > Delete
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Re-add the Serial Number so you can now use this Serial Number again to sell to another customer or the correct customer. Select Options > Add > Click OK to Save.