Issue:
The user cannot log in to Evosus due to multiple unsuccessful login attempts. The user receives the message "Too many failed login attempts. The user is reset to Employee Level, not original employee type."
Resolution:
When a user attempts to log in unsuccessfully more than 6 times in a row, Evosus will disable the user's account and the user will not be able to log in. Below are steps that will reset the employee account:
-
Admin Tab/System/Employee/Employees
-
Choose locked out Employee
-
Choose Security Tab
-
Check the box for "Employee can log into Evosus".
-
Choose which stores the employee can log into.
-
Choose a new password (check the force password change on next login - If desired)
-
Verify Employee Type is accurate
-
Click okay to save
Details:
"Lockout" means the following occurs:
-
Evosus disables their account by un-checking the box in their employee security screen called “Employee Can Log In to Evosus”
-
Evosus resets the employee type from "Manager" or "Supervisor" to just "Employee".
Use the Master Audit Log Search:
There is a log that captures the login attempts (Administration > System > Security > Master Audit Log Search). You can then filter this search screen by Employee, Month and Entity. Run this report for the employee in question and you will see the unsuccessful log in issue. The employee in question will show that they tried to log in more than 6 times in a row.